TYPE:ServiceMODEL:JettaYEAR:2019
Jason rules. 10/10 experience!
Average Score (557 reviews):4.5
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
08-30-2025
WOW! "Jason rules. 10/10 experience!" Thank you! Swen Schraml Service and Parts Director
TYPE:ServiceMODEL:AtlasYEAR:2024
Jason Gardner is my go-to service consultant and he, again, did not disappoint. I came in for a software upgrade recall and, in the process, it was discovered that a chunk of the onboard computer needed replacing. Jason provided me a loaner and kept me updated as the part was located and procured. It wound up taking longer than anyone would have imagined, but ... it was nice driving a '25 Atlas while it lasted :). And he even had my Atlas washed and vacuumed! Jason is the best full-service service consultant with whom I've dealt over the years. Also, a shout-out to Sarah who, while Jason was temporarily otherwise occupied, took care of me. Thank you!
08-30-2025
Kent, I'm really blessed to have such a GREAT TEAM! Thank you for your feedback! Sincerely, Swen Schraml Service and Parts Director
TYPE:ServiceMODEL:AtlasYEAR:2019
Jason was so dedicated to getting my car fixed right. My family's safety was the most important thing to him and I really appreciated that.
08-30-2025
Erik, Thank you for the survey and kind words about Jason and his team! Swen Schraml Service and Parts Director
TYPE:ServiceMODEL:TiguanYEAR:2019
Jason was great to work with. He listened to me with my issues and it helped me feel at ease.
08-30-2025
Fernan, Thank you for the survey and the kind words about Jason! Swen Schraml Service and Parts Director
TYPE:ServiceMODEL:BeetleYEAR:2019
Jenny took care of me right away.
08-29-2025
Lynn, Thank you for your kind words and I would like to thank Jenny and her team! Swen Schraml Service and Parts Director
TYPE:ServiceMODEL:TaosYEAR:2023
Customer service was great; maybe an additional source of shuttle can be beneficial - one designated for drop-off and one designated for pick-up
08-28-2025
Shanellee, As we are able grow our business increasing our shuttle service is part of the plan. You may also request a loaner vehicle in future, depending on your service needs. Chris and I thank you for the survey. Sincerely, Swen Schraml Service and Parts Director
TYPE:ServiceMODEL:TiguanYEAR:2018
I will give 5 stars to Chris but 4 stars for Vw Dealership and managers as they have lost soft touch with customers and had to jump through a lot of hoops and emails from Emailing CEO and hold customer care calls for unjustly charged duplicated labor for class action lawsuit involving water pump
08-28-2025
Nehal, As you described part of your repairs were covered under a warranty extension and some additional repairs were not. We did adjust for over lapping labor. I at the dealership level can not change the terms of a class action lawsuit. Sincerely, Swen Schraml Service and Parts Director
TYPE:ServiceMODEL:ID.4YEAR:2023
Chris was excellent. He responded quickly, got the repair done faster than any other dealership could even get us in for a diagnosis. We will definitely return.
08-28-2025
Ann, Thank you for the survey and you kind words about Chris and our team. We embrace the ID.4s and other EV's. We strive to out perform our local rivals in this market. Sincerely, Swen Schraml Service and Parts Director
TYPE:ServiceMODEL:TiguanYEAR:2022
Service team was great. The salesman that sold us on the additional 40k oil change promised it would be worth it because they would replace the spark plugs as part of the 40k mile checkup. Apparently that was a complete lie and the story changed. The service team was not willing to honor this which was frustrating. It is a good thing this was my last covered oil change so I can go somewhere else for service now.
08-28-2025
Ryan, Thank you for your candid feed back. Spark plugs are not due on your vehicle until 60,000 miles. I'm sorry the sales department provided you with inaccurate information. Volkswagen would not have reimbursed the service department for spark plug replacement at this time. Sincerely, Swen Schraml Service and Parts Director
TYPE:ServiceMODEL:TiguanYEAR:2024
Coming here for 5 years now, owned 2 vehicles with them first a 2023 Jetta and now a 2024 Tiguan R line and I’m in love. Service is always great and fast!
08-28-2025
Laura, Thank you, our TEAM tries really hard to provide great service. Swen Schraml Service and Parts Director