The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2023
I had a great experience. The check engine light came on the day before my husband and I were traveling by car to visit family out of town. Sara was very helpful and was able to get a loaner car so we did not have to cancel our trip.
08-19-2025
Elisa, I'm glad Sarah could be a hero. The team stives to provide top notch service. Thank you, Swen Schraml Service and Parts Director
TYPE:ServiceMODEL:PassatYEAR:2022
I took my car in for repairs which cost way more than I expected. Jenny helped me get on a payment plan which was great. As the repair was happening, they noticed I had another expensive repair that needed to be fixed. Jenny quoted the labor, kept me informed, and almost seemed as concerned with me getting my vehicle fixed as I was. She's the reason I'm going to be passing by the Onion Creek location for the Burnet location. Thank you Jenny.
08-18-2025
Robert, Thank you for the kind words! Swen Schraml Service and Parts Director
TYPE:ServiceMODEL:TaosYEAR:2024
I went for my 1st oil change. The service dept staff welcomed me, told me it would take 45 min to 1 hr and told me where to wait. The waiting area was quiet, neat & clean. I was delighted when they finished my car in exactly 1 hr, & they ran it thru the car wash! Great service.
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024
The customer service at Vanguard was second to none after the worst experience I had at the Clear Lake VW (apparently the largest VW dealership). Sarah delivered an exceptional customer service and kept me updated on the status of my vehicle. Although they couldn’t find anything wrong, but they went above and beyond to ensure everything was checked and in the mean time I was able to get a loaner ( the new Tiguan). It’s this type of customer service that ensures my loyalty to the VW brand.
08-17-2025
Khalid. Thank you for the team comments and Survey. Sarah
TYPE:ServiceMODEL:TaosYEAR:2022
Excellent service; kept up to date on the maintenance being performed on my car
08-17-2025
William thank you for the Survey, Chris
TYPE:ServiceMODEL:Golf GTIYEAR:2023
TYPE:ServiceMODEL:TaosYEAR:2022
My advisor Sarah Torres was very helpful, took the extra time on the phone and in person, to be sure all of my concerns were heard and understood. Her follow up was very thorough and she was also very responsive when I reached out. She honored my time constraints and I would recommend her to anyone as an advisor.
08-14-2025
Tania, thank you for the team comments and the Survey, Sarah
TYPE:ServiceMODEL:JettaYEAR:2018
Excellent service from Chris Ewer!
08-14-2025
Theo, thank you for the Survey, Chris
TYPE:SalesMODEL:Golf RYEAR:2025
First of all, the "new" vehicle was given to me with cosmetic defects ( hood, paint chin on rear bumper, scratch in the drivers seat, and rear emblem has a scratch on it as well)
TYPE:SalesMODEL:TiguanYEAR:2025
Everything was perfect from start to end. Mr. John Lane helped me out since the beginning. Never tought he would help me, Ruben Manager as well. And Andy Pham Finance Manager. Top of the line. Great Place for Purchases.
