TYPE:ServiceMODEL:AtlasYEAR:2022
Staff was very professional and helpful
Average Score (548 reviews):4.5
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:TiguanYEAR:2018
TYPE:ServiceMODEL:Golf GTIYEAR:2021
Quick and efficient, just a little costly.
08-12-2025
Terry, Thank you for trusting us to service your GTI! Swen Schraml Service and Parts Director
TYPE:ServiceMODEL:TaosYEAR:2024
Chris met me with my paperwork already printed and ready to be signed (he had assisted me previously and saw me pull in). The service was preformed within the timeframe specified.
08-12-2025
Marc, Thank you!!! "Exceptional job by every member of your staff that assisted me. Great job." Our team works hard for our guests. Swen Schraml Service and Parts Director
TYPE:ServiceMODEL:TiguanYEAR:2020
TYPE:ServiceMODEL:JettaYEAR:2025
It is always a great experience working with Sarah in customer service. I appreciate her attention to detail and super communication. Service is thorough and efficient.
08-09-2025
Randi. Thank you for the kind words and the Survey. Sarah
TYPE:ServiceMODEL:AtlasYEAR:2024
No loaner. No working restrooms in the customer lounge. Rundown lounge with no amenities. One person running shuttle service so extremely inconvenient. Service attitude is to push back on anything covered by warranty and attempt to get you to pay additional.
08-09-2025
Mr. Nimri, I do apologize for the bathroom situation we are currently getting bids to have a new sewer line installed all the way to the middle of Burnet Road. It is not a simple repair. I'm a little bit confused by your comment about pushing back on warranty work. Your 10,000 service and all the repairs were covered and I do not see any recommendations your vehicle. Feel free to contact me directly. Sincerely, Swen Schraml Service and Parts Director
TYPE:ServiceMODEL:TaosYEAR:2022
TYPE:ServiceMODEL:JettaYEAR:2020
Smooth process and always kept me in the loop with updates.
08-06-2025
Trent. Thank you for the Survey, and the kind words for the team. Chris
TYPE:ServiceMODEL:Golf AlltrackYEAR:2019
I loved the text alerts about the status of my repair. I also appreciated the link with the detailed breakdown of what was wrong with the vehicle, as well as a clear estimate of costs.
08-05-2025
Jude, Thank you for the survey and trusting us to service your Golf. Sincerely, Swen Schraml Service and Parts Director