TYPE:SalesMODEL:TiguanYEAR:2025
Average Score (548 reviews):4.5
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:ID.4YEAR:2021
My service technician (Jason Gardner) is fantastic. He makes sure my ID.4 gets the necessary work done and usually gets me a loaner if the repairs take more than a few days. I am 100% impressed with him.
08-04-2025
Randy, Thank you for the survey and the kind words. I will share them with the team. Sincerely, Swen Schraml Service and Parts Director
TYPE:ServiceMODEL:ArteonYEAR:2023
Professional, quick, and got it right.
08-03-2025
Thank You for the Survey. Jenny
TYPE:ServiceMODEL:JettaYEAR:2020
Jenny, Sarah, & the team at Vanguard VW are outstanding.
08-03-2025
Thank You for the Survey, jenny
TYPE:ServiceMODEL:JettaYEAR:2019
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024
Jenny my service advisor was amazing. She made it so easy to navigate the process. Will use this dealership as my go to moving forward
08-01-2025
Kenneth, Jenny is a rock star! Thank you for the survey. Swen Schraml Service and Parts Director
TYPE:ServiceMODEL:AtlasYEAR:2019
The service team and service advisor were able to fit me in on short notice and did a fantastic job. Sarah is great and made sure I was back in my vehicle the same day.
08-01-2025
David, Thank you, we always try to leave a little room for emergencies to be able to take care of our guests. Sincerely, Swen Schraml Service and Parts Director
TYPE:ServiceMODEL:TiguanYEAR:2023
Everyone was very nice but I had scheduled an appt weeks in advance and it took them over 2 hours for my car to get a simple oil change and inspection. I wanted to get the complimentary car wash but because the tech took forever I had to rush to my next appt. Wish they were more proactive with appointments!
07-31-2025
Thank You for the Survey, Angela
TYPE:ServiceMODEL:GolfYEAR:2019
I gave a five star review due to the exceptional customer service provided by Jason Gardner
07-31-2025
Thank You for the Survey and kind words. Jason
TYPE:ServiceMODEL:e-GolfYEAR:2018