TYPE:ServiceMODEL:TiguanYEAR:2021
Always a great experience. Quick and easy
Average Score (568 reviews):4.4
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
09-13-2025
Thank you for the Survey, Angela
TYPE:ServiceMODEL:TiguanYEAR:2021
My rep is always on top of things.
09-13-2025
Judy. Thank you for the Survey, Angela
TYPE:ServiceMODEL:TaosYEAR:2025
The service rep came right up to my car as I pulled into the service bay. They took my car back right away and let me know the status. The waiting area was nice and well maintained. They also offered me a free car wash. I will definitely use this location for my future oil change.
09-12-2025
Melissa, Thank you for the survey and your kind words. Sincerely, Swen Schraml Service and Parts Director
TYPE:ServiceMODEL:AtlasYEAR:2019
Jenny is a great service provider! She is very communicative and helpful. I will definitely continue to work with her for all my VW needs!
09-12-2025
Maerose, Thank you for the survey and the kind words, Jenny
TYPE:ServiceMODEL:AtlasYEAR:2019
Service personnel (all of them) are friendly and competent. They always double check the work that is to be performed.
09-12-2025
Fred, thank you for the survey, Jenny
TYPE:ServiceMODEL:AtlasYEAR:2021
Siempre se puede mejorar
09-12-2025
Diaz, Thank you for the survey, Curtis
TYPE:ServiceMODEL:AtlasYEAR:2021
William and Sarah were absolutely awesome to work with. I would give them each 5 Stars for a total of 20 Stars if allowed. Great knowledge and even better communication skills.
09-11-2025
Ken, Thank you for the great review. Swen Schraml Service and Parts Director
TYPE:ServiceMODEL:TaosYEAR:2022
Price. Price is exorbitant. I got quoted for repairs and went somewhere else which was 60% less.
TYPE:ServiceMODEL:AtlasYEAR:2024
Angi was friendly and attentive to me. My work was completed quickly.
09-11-2025
Ebutalha, Thank you for the survey and the kind words! Angie
TYPE:ServiceMODEL:Golf GTIYEAR:2019
My battery went dead (6 years old so that’s a long life) and I jump started the car and drove in unannounced. The staff understood the situation and they fit me in quicker than I expected. Nice waiting room, nice selection of vehicles to browse on the lot, too.
09-10-2025
Timothy, Thank You for the Survey and for kind words about our Service Center and Staff as we strive to be the best in Austin. Angela