TYPE:ServiceMODEL:AtlasYEAR:2021
Average Score (549 reviews):4.5
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:TiguanYEAR:2021
TYPE:ServiceMODEL:TiguanYEAR:2022
TYPE:ServiceMODEL:PassatYEAR:2020
Helpful, fair and friendly
10-07-2024
Thank You for the Survey, Jason
TYPE:ServiceMODEL:Golf RYEAR:2019
TYPE:SalesMODEL:Jetta GLIYEAR:2025
Sales negotiators was aggressive and not transparent. Delivery prep was rushed to make the sale. Sales Rep failed on follow up when issues were found within the first week.
10-08-2024
Mr. Shay we apologize for your experience Sir. Feel free to call me @ 512-576-9060 to discuss your issue so we can find a resolution for you. We greatly appreciate your valued business. Rene Hernandez General sales manager Vanguard VW of North Austin
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2020
good customer service.
10-05-2024
Thank You for the Survey, Sarah
TYPE:ServiceMODEL:JettaYEAR:2019
Sarah Torres, my service writer last Saturday, was absolutely a huge help and was happy to help me with getting everything addressed under a time restriction. She was incredible and I'll be returning back because of her :). Not only is she informative, but very knowledgeable which is a huge plus. Hopefully she's addressed in the service dept. because they are lucky to have her.
10-04-2024
Thank You for the Survey, Sarah
TYPE:ServiceMODEL:AtlasYEAR:2022
TYPE:ServiceMODEL:TaosYEAR:2022
I took my 2022 Taos in to see if there were any updates available to the Engine control module. 1 hour labor was approved if there was an update available and it was not covered under federal emissions warranty. There was no update available and I was still charge the full hour labor instead of a reduced rate to cover the technicians time for looking. I never received an update throughout the day, No inspection or notes to justify the reasoning for charging an hour of diagnostic time. Tech claimed vehicle was test driven, but there was no variation in mileage. As a Mazda/Subaru/ASE master certified tech myself, I would not charge the customer the full "diagnostic fee" when no actual diagnostics were performed. I was going to buy a stock of oil filters and other maintenance items at this store, but I will be going elsewhere to purchase them.
10-03-2024
Thank You for the Survey, Sarah