TYPE:ServiceMODEL:ID.4YEAR:2021
Everyone at Vanguard I've encountered is very professional and courteous.
Average Score (568 reviews):4.4
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
09-10-2025
Erik, Thank you for the survey and trusting us to service your ID.4. Sincerely, Swen Schraml Service and Parts Director
TYPE:ServiceMODEL:AtlasYEAR:2023
TYPE:ServiceMODEL:TiguanYEAR:2022
TYPE:SalesMODEL:ID.4YEAR:2025
Negotiated price and ease with working with them was better than most other area dealers, however the manager backed out of our final handshake agreement and raised my overall cost by about $760 when I later asked for a copy of the offer, which I requested after I had left the dealership to pick up my wife for signing. In the end I went ahead with the purchase because it was still lower than other dealers I had contacted and because I was invested, but I am still unhappy about their ethics.
TYPE:SalesMODEL:TiguanYEAR:2025
Friendly staff on all levels - very patient on explaining new features on new car
TYPE:ServiceMODEL:ID.4YEAR:2021
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2022
I chose 4 stars because when I picked up my car after my repair my check engine light was on. Which obviously had me concerned if my car was test drove after the repair. The service tech was able to diagnose and fix in the parking lot but it made me question the overall repair and assessment post repair.
09-10-2025
Stacie, thank you for the survey and comments that we will share with the team to enhance our satisfaction with our customers. Sarah
TYPE:ServiceMODEL:TaosYEAR:2025
William provided outstanding service from start to finish. He clearly explained every detail related to my vehicle and went the extra mile by offering walking directions to nearby restaurants. His professionalism and thoughtfulness made the entire experience seamless and enjoyable
09-10-2025
Arlice, Thank you for the Survey and the kind comments, William
TYPE:ServiceMODEL:TiguanYEAR:2021
Jason in the service department was outstanding. He made sure all of our VW Tiguan needs were meet and taken care of. Thank you Jason and Volkswagen for all the continued professionism and unwavering dedication to customer care and vehicle service. We appreciate you!
09-09-2025
Pedro thank you for the Survey and kind words, Jason
TYPE:ServiceMODEL:Golf GTIYEAR:2022