TYPE:SalesMODEL:AtlasYEAR:2024
Micah was great in sales and the supporting staff was excellent as well
Average Score (539 reviews):4.5
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
11-06-2024
Thank you very much Mr. Volz for your valued business Sir!
TYPE:SalesMODEL:TiguanYEAR:2024
It was a great experience, my sales rep Symphoni Nixon did an excellent job shepherding me through the entire process from the test drive to signing the lease. She even held my favorite color care for a few extra days while I got my trade-in title collected. I will be sending her referrals in the future!
11-05-2024
We thank you Ms. Tiblier for your kind words & valued business!
TYPE:ServiceMODEL:TiguanYEAR:2019
TYPE:ServiceMODEL:GolfYEAR:2020
I bought the 2020 VW Golf from this dealership in December of 2023; at that time they forced me into buying this close to $2000 package which was tied to all their used cars.’this package included a few perks and one of them was a free first oil change. I called two weeks before going there and they confirmed the free oil change. I showed up to get my oil changed and this dealership claimed to not have any record of me ever purchasing the car from them, nor the fast that this extra package was part of my car’s price. I ended up talking to 3 people who simply didn’t help nor did they feel sorry or tried to resolve this. I ended up paying for the oil change. I don’t like being lied to and taken advantage of and if there was another VW dealership closer to me-I would go to them in hopes that they won’t be liars and thieves.
11-05-2024
Ms. Moralic, I was not aware of your experience. I will look into this further and follow-up with. I'm currently out of the office and will return tomorrow. Sincerely, Swen Schraml Service and Parts Director
TYPE:ServiceMODEL:ID.4YEAR:2023
Jenny is a great advisor. The dealership is the worst I’ve ever experienced but Jenny always take care of me.
11-02-2024
Thank you for the Survey, thank you for the comments for mgt to train employees on vehicle surrounding's, Jenny
TYPE:ServiceMODEL:TaosYEAR:2023
TYPE:ServiceMODEL:TiguanYEAR:2021
This place is so disorganized. Not only do you always wait forever but what is the point of requesting services then they are not done? Last year I requested a state inspection - not done sorry we forgot you have to come back another day. This year? I told them before I need a new key fob. Oh it isn’t ordered. Then told I can “pick it up anytime” then told “you need a third appointment for this” that is just ridiculous. Horrible customer experience.
10-31-2024
Ms. Lawson, I'm sorry to hear of your experiences at our dealership, it is not the level of service my team regularly provides. I did call you to gather more information on the key fob transaction so I can prevent that from happening to anyone else in the future. Please contact me if I can be of assistance. Sincerely, Swen Schraml Service and Parts Director
TYPE:ServiceMODEL:JettaYEAR:2020
Vanguard has an amazingly efficient and incredibly caring staff. Sarah went above and beyond to maintain excellent communication about my vehicle and what she could do to accommodate any difficulty I experienced. I can’t tell you how happy I am with her responsiveness and concern with my situation. I would recommend your service department to anyone I know!
10-31-2024
Thank You for the kind words and for the Survey, Sarah
TYPE:ServiceMODEL:TaosYEAR:2022
TYPE:ServiceMODEL:Jetta GLIYEAR:2019
Sarah has always been fantastic in dealing with my car issues. I appreciate her going the extra mile to make sure I am satisfied with my VW experience.
10-30-2024
Thank You for the Survey and the kind Words, Sarah