TYPE:ServiceMODEL:Golf GTIYEAR:2022
Average Score (548 reviews):4.5
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:TiguanYEAR:2023
I was welcomed by the staff immediately after I arrived...the agent (service consultant) was nice and professional..quick to explain everything about how it's going to be..and the time necessary to do it. So it was nice.
09-09-2024
Salah, Thank you for your kind words and trusting us to service your Tiguan. I will share your review with my team. Sincerely, Swen Schraml Service and Parts Director
TYPE:ServiceMODEL:TiguanYEAR:2021
Exceptional service! I drive longer to this dealership instead of the one close to my house because the service is so good.
09-08-2024
Thank you for the Survey, and for having Vanguard VW take care of your service needs. Jenny
TYPE:ServiceMODEL:TaosYEAR:2024
The staff were very friendly, particularly Will who checked me in. That being said, I had a 10AM appointment, but was told there would be an hour and a half plus wait when I arrived at 10. Apparently all but one technician had called out. I would've loved to be notified ahead of time so that I could reschedule if needed. Fortunately, I was able to shuttle home, but had to Uber back which was an unexpected expense. Also, the shuttle driver asked for my number/a date three different times (despite me declining) on the drive to my house from the dealership, which was uncomfortable since I was stuck in a car with him and he also now knows where I live. The car looked great when I picked it up, so ultimately, I got done what I needed, but it wasn't my favorite experience with the dealership, and I won't feel comfortable using the shuttle service again.
09-09-2024
Amanda, Thank you for taking my call and your candid comments. This is not the level of service my team strives to provide. This situation will be dealt with in a proper manner so no one else ends up feeling like you did. Sincerely, Swen Schraml Service and Parts Director
TYPE:ServiceMODEL:AtlasYEAR:2020
Vanguard Volkswagen provides timely and excellent vehicle service, whether it is as simple as an oil change or tire rotation or as complex as replacing a transmission or engine. I would choose this dealership 10 out of 10 times to service and maintain my Atlas.
09-07-2024
Thank You for the Survey and for having Vanguard VW take care of service needs. Christopher
TYPE:SalesMODEL:TaosYEAR:2024
The process took almost 5 hours. Seemed too convoluted to bring multiple "managers " in the negotiations.
09-06-2024
Mr. Strampel we apologize for the inconvenience Sir. I will be calling you to discuss this afternoon so we can make sure you are completely satisfied with your experience moving forward Sir. We greatly appreciate your valued business! Rene Hernandez
TYPE:ServiceMODEL:JettaYEAR:2020
TYPE:ServiceMODEL:TiguanYEAR:2018
TYPE:SalesMODEL:JettaYEAR:2024
Great experience
TYPE:ServiceMODEL:TiguanYEAR:2018
Solid, reliable friendly customer service staff.
09-02-2024
Thank You for the Survey and comments about the staff will pass it along. William