TYPE:ServiceMODEL:AtlasYEAR:2022
Vanguard has the best service department I’ve ever experienced! They are so knowledgeable and friendly and make me feel comfortable. Thank you Vanguard!
Average Score (539 reviews):4.5
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
10-25-2024
Thank You for the Kind Words, and for the Survey, Sarah
TYPE:ServiceMODEL:Golf GTIYEAR:2022
TYPE:ServiceMODEL:ID.4YEAR:2023
Great and very personal service. I also had some questions about the batteries, recharging and range. I got expert answers, on the spot. That afternoon, when I remembered two other questions I forgot to ask. My call was returned that very afternoon. EXCELLENT service!
10-25-2024
Thank you for the Survey, and the Comments, will Pass them along, Jenny
TYPE:ServiceMODEL:Golf GTIYEAR:2023
TYPE:ServiceMODEL:Golf GTIYEAR:2019
My service advisor, Jenny does a great job of getting my service scheduled, time of service is estimated for me which helps with my planning and my car comes back to me shiny clean and ready to go. She is very good at her job.
10-22-2024
Thank You for the Survey and the kind words about the staff and Myself, will pass this along, Jenny
TYPE:ServiceMODEL:TiguanYEAR:2021
Great professional efficient service
10-22-2024
Thank You for the Survey and i will pass along to the staff The kind words, Jenny
TYPE:ServiceMODEL:TiguanYEAR:2023
Very efficient service and friendly staff and amenities were comfortable and great
10-22-2024
Thank You for the Survey and for the staff comments, will pass this along, William
TYPE:ServiceMODEL:TiguanYEAR:2021
Great service
10-21-2024
Thank You for the Comment and the Survey, Jenny
TYPE:ServiceMODEL:ID.4YEAR:2023
Most of my issues are with Volkswagen Corporate, but during this visit I requested and paid for a replacement key fob battery. My last question before leaving was a confirmation that it was completed. It was not. Within 24 hours I was getting a replace battery notice from the car. If this location of Volkswagen was attempting to turn the ship around, they failed to do so on this visit.
10-21-2024
Mr. Mullen, I'm sorry to hear of your experience. This is not the level of service my team strives to provide. The good news is, I have reviewed your invoice and you were not charged for the key fob battery. Please do not let your experiences with VW corporate or other dealers affect my teams scores, it is not fair to them. Sincerely, Swen Schraml Service and Parts Director