TYPE:ServiceMODEL:TiguanYEAR:2024
Coming here for 5 years now, owned 2 vehicles with them first a 2023 Jetta and now a 2024 Tiguan R line and I’m in love. Service is always great and fast!
Average Score (539 reviews):4.5
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
08-28-2025
Laura, Thank you, our TEAM tries really hard to provide great service. Swen Schraml Service and Parts Director
TYPE:SalesMODEL:TiguanYEAR:2025
Vanguard made our purchase experience very quick and convenient. No hassles, no BS.
TYPE:SalesMODEL:ID.4YEAR:2025
Parts of the negotiation process did not feel truthful. I came in requesting a specific special, initially they said it didn’t apply on the VIN, then they said it did but kept presenting me with numbers that didn’t align to the special. It wasn’t until the 4th offer that they explained the option of grounding the lease (for ~$2500-2900), as opposed to them taking my lease as a trade-in and charging $7500 in residual difference into the new lease. They also refused to negotiate on the dealer added services package. Multiple times I had to direct them to the fine print of the lease offer because they would say it had different terms. The only reason they get 4 stores is we did finally get close to the special (7.5k mi vs 10k mi it should have included).
TYPE:ServiceMODEL:TiguanYEAR:2020
My service advisor Jason Gardner is the best!
08-26-2025
Kristi, Thank you for the survey and the kind words about Jason. Swen Schraml Service and Parts Director
TYPE:ServiceMODEL:AtlasYEAR:2019
Took an entire day to let us know they did not have the part and to repair a tire.
08-26-2025
Sarood, I would like to apologize for not respecting your time. I will meet with my team and review your situation. Sincerely, Swen Schraml Service and Parts Director
TYPE:ServiceMODEL:ID.4YEAR:2021
I brought my car in for service. It was returned as promised when promised.
08-26-2025
Ronald, Thank you for the survey and the kind words about Sarah! Swen Schraml Service and Parts Director
TYPE:ServiceMODEL:JettaYEAR:2019
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024
TYPE:ServiceMODEL:ID.4YEAR:2021
Jenny was super helpful
08-25-2025
Brad, Thank You for the Survey, Jenny
TYPE:ServiceMODEL:ID.4YEAR:2022
Fantastic help from the advisor via text. Sourced tires, arranged payment, helped with costs etc. she was amazing
08-25-2025
Sean Thank you for the Survey and the kind comments, Angela